Customer Intelligence: An Orb That Remembers — With Permission
For verified returning customers who have opted in, the Orb can securely use genuine order history and preferences to recognise repeat purchases, suggest usual baskets and provide a more personal experience — with privacy controls built in.
An Orb that can recognise returning customers — with their permission
Customer Intelligence is the capability within AIBB that helps the Orb use genuine customer history for verified returning customers who have opted in. It is built on deterministic patterns from actual order history — not invented or inferred behaviour. The Orb can recognise repeat purchases, suggest usual baskets, identify products often bought together and recognise shopping routines, always with privacy controls and always scoped to a single shop.
- Customer profiles are built automatically from orders and conversations — no manual data entry
- Verified returning customers can receive personalised suggestions when they opt in
- Buy Again lets customers quickly reorder what they bought last time
- The Orb recognises repeat products, usual quantities and products often bought together — when evidence supports it
- Shopping-routine recognition identifies usual collection days, times and baskets from actual order history
- Customers can opt out of personalisation at any time — the Orb never uses purchase history when personalisation is off
Why It Matters for Your Shop
Genuine Recognition
The Orb recognises returning customers by their actual order history — not by tracking or surveillance. Every pattern is calculated from real orders, with confidence levels that prevent over-claiming.
Privacy First
Customers opt in to personalisation by default and can opt out at any time. The Orb never uses purchase history when personalisation is off. Customer data is never shared between unrelated shops.
Builds Loyalty
When the Orb can say "Would you like what you ordered last time?" or "You often buy these together", it creates a personal, relevant experience that keeps customers coming back.
Frequently Asked Questions
Customers verify their email through a passwordless verification process. Once verified, the Orb can link their session to their customer profile at your shop and use their order history to personalise the conversation — if they have opted in to personalisation.
Customer Intelligence and Privacy
Customer Intelligence is the capability within Strivonex AIBB that helps the Orb use genuine customer history for verified returning customers who have opted in to personalisation.
Customer information is retailer-specific and is never shared between unrelated shops. Customers can opt out of personalisation at any time. The Orb never uses purchase history when personalisation is off.
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