Privacy Policy

The Strivonex AI Basket Builder is operated by Strivonex.

Email: admin@strivonex.com

Throughout this policy, “Strivonex”, “we”, “our” and “us” refer to the operator of the platform.

For information collected through this website and platform, Strivonex acts as the Data Controller under the UK General Data Protection Regulation (UK GDPR).

The information we collect depends on how you interact with our platform.

Information You Provide

When creating an account or contacting us, we may collect:

• Name
• Business name
• Email address
• Telephone number
• Shop address
• Collection address
• Billing information
• VAT number (where applicable)
• Business description
• Product information
• Shop opening hours
• Images uploaded to the platform

Customer Order Information

When customers place an order through a retailer’s AI Basket Builder, we may process information including:

• Customer name
• Email address
• Telephone number
• Collection time
• Order contents
• Dietary preferences voluntarily provided
• Order notes

Retailers remain responsible for the information they collect from their own customers.

Payment Information

Subscription payments are securely processed by Stripe.

Strivonex does not store your full debit or credit card details.

We may receive limited payment information from Stripe such as:

• Subscription status
• Transaction identifiers
• Payment confirmation
• Billing history

Technical Information

When visiting our website we may automatically collect:

• IP address
• Browser type
• Operating system
• Device type
• Pages visited
• Time spent on pages
• Referral source
• Approximate location based on IP
• Diagnostic information

This helps us improve the platform and maintain security.

We use information to:

• Create and manage accounts
• Operate the AI Basket Builder
• Process subscriptions
• Deliver customer orders
• Manage Click & Collect
• Respond to enquiries
• Provide customer support
• Improve our software
• Detect fraud and abuse
• Maintain platform security
• Comply with legal obligations

We only collect information that is relevant to providing our services.

The Strivonex AI Basket Builder uses artificial intelligence to assist retailers and their customers.

AI may be used to:

• Answer customer questions
• Recommend products
• Suggest complementary purchases
• Build shopping baskets
• Assist with dietary enquiries
• Generate product descriptions
• Improve uploaded content
• Analyse platform usage to improve performance

Our AI is designed to assist—not replace—retailers.

Retailers remain responsible for:

• Product information
• Pricing
• Allergen information
• Stock availability
• Collection times
• Compliance with applicable laws

To understand how our website and platform are used, we may use trusted analytics providers including:

• Google Analytics
• Microsoft Clarity
• Meta Pixel (where applicable)

These services help us understand:

• Website performance
• Popular pages
• User journeys
• Technical issues
• Areas for improvement

Analytics information is generally aggregated and not intended to identify individual users.

Our website uses cookies to:

• Remember your preferences
• Keep you signed in
• Improve performance
• Measure website usage
• Enhance security

For further information, please see our Cookie Policy.

Under UK GDPR we process personal information because:

• it is necessary to provide our services
• it is necessary to fulfil contractual obligations
• you have given consent where required
• we have legitimate business interests
• we are required to comply with legal obligations

We only share information where necessary to provide our services.

Trusted providers may include:

• Stripe (payments)
• Cloud hosting providers
• Website infrastructure providers
• AI service providers
• Email delivery services
• Analytics providers
• Customer support systems

All third parties are expected to maintain appropriate security standards.

We do not sell personal information.

Some trusted technology providers may process information outside the United Kingdom.

Where this occurs we ensure appropriate safeguards are in place in accordance with UK GDPR.

We retain information only for as long as reasonably necessary.

Retention periods depend on:

• legal obligations
• contractual requirements
• business needs
• dispute resolution
• security requirements

Information that is no longer required is securely deleted or anonymised.

Protecting information is central to our platform.

We use a range of technical and organisational measures including:

• encrypted connections (HTTPS)
• secure cloud infrastructure
• authentication controls
• role-based permissions
• monitored servers
• software updates
• access logging
• regular backups

No online system can ever guarantee absolute security, but we continually work to maintain appropriate protection.

Depending on applicable law, you may have the right to:

• access your information
• correct inaccurate information
• request deletion
• restrict processing
• object to certain processing
• receive a copy of your information
• withdraw consent where applicable

Requests can be made by contacting: admin@strivonex.com

The Strivonex AI Basket Builder is intended for use by businesses.

It is not designed for children under the age of 13.

We do not knowingly collect information from children through our platform.

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of external websites.

We encourage users to review the privacy policies of any websites they visit.

We may update this Privacy Policy from time to time.

Where significant changes are made we will update the “Last Updated” date and, where appropriate, notify registered users.

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Strivonex

Email: admin@strivonex.com